The Republic Consumers Union have awarded IDEA stores, Roda Markets and Mercator Hypermarkets the "Protected Consumer" certificate in recognition of the highest level of service quality. Mercator-S is the first retail chain in Serbia to win this prestigious certificate.
"We undertook all the necessary checks and found that Mercator-S qualifies to receive Protected Consumer status. IDEA stores, Roda Markets and Mercator Hypermarkets have proved their corporate social responsibility and place particular emphasis on care for their consumers,” said Denis Perinčić, President of the Republic Consumers Union management board.
The "Protected Consumer" certificate represents a guarantee that a company improves continuously, takes care of its customers and meets the requirements of certified international standards ISO 9001, ISO 14001, ISO 10002 and the HACCP system.
"We are very pleased about this recognition as it shows our team’s devotion to providing quality service to all our customers," said Slobodan Titin, Director of Store Logistics at Mercator-S.