In the latest episode of AmCham’s AInsights series, Professor Giovanni Oscar Serafini from York University, Europe Campus, discussed the pivotal role of artificial intelligence (AI) in talent management (TM).
TM is a complex process often dependent on human judgment, which can introduce biases and inefficiencies. AI is now driving a profound transformation in this field. It was stressed that AI is no longer a distant concept, as companies grapple with fierce competition in the “war for talent,” making efficient talent management crucial for success.
Professor Serafini highlighted AI’s key advantages in TM, especially its ability to efficiently handle vast amounts of data. For example, AI-driven tools streamline recruitment by sorting resumes, identifying potential candidates, and even scheduling interviews. This not only speeds up the process but also reduces unconscious biases, fostering diversity and inclusivity.
AI’s impact on TM goes beyond recruitment, improving various aspects of the employee lifecycle, leading to more engaging and productive workplaces.
AI benefits in TM:
While the opportunities presented by AI in TM, such as skill shifts and job redesign, are not guaranteed, it’s essential to consider the drawbacks and threats:
These challenges underscore the need for careful consideration and ethical use of AI in talent management.